Returns & Refunds

Made-to-order prints

Your order is personalized and made for you using print-on-demand production. For this reason, we generally do not accept returns for change of mind.

We do not provide a return address for change-of-mind returns for personalized items.

If there is a problem, we will work with our fulfillment partner to resolve it. See the sections below for what is covered.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item that is not caused by the content you provided (for example: errors caused by shipping or manufacturing), please contact us within 30 days of receiving the item.

Include a description and photos of the item and packaging so we can assess what happened and arrange a replacement or refund where appropriate.

Lost in transit

If your order is lost in transit, contact us within 30 days from the estimated delivery date so we can work on a replacement or refund.

Returned to sender

If a shipment is returned to the sender because of an address problem or the package being rejected/unclaimed, we generally require a new order. If you place a new order within 30 days and contact us, we may refund the product price for the new order (shipping costs may still apply).

How to request help

Note: This is a minimal template for a store using print-on-demand fulfillment (including Gelato). It is not legal advice, and may not override rights under applicable consumer laws (including Australian Consumer Law).